FAQs

If we can’t fulfil your order for any reason, we will contact you via the contact details you provided on your order. If one or more items on your order are unavailable, you can choose to have us either:

• refund your account with the full value of the unavailable item(s); or

• ship you the item(s) once available (if the item(s) is/are on back order).

If you believe your order may be lost in transit, please contact our Customer Service team. Once we have confirmed your order has been lost, we will replace your missing order with the same order. You will not be charged shipping costs for the replacement order. If some items from your order have become unavailable, you can choose to have us either:

• refund your account with the full value of the unavailable item(s); or

• ship you the item(s) once available (if the items are on back order).

Shipping and delivery costs are calculated at checkout based on your location and the weight of your order.